Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved manager of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.
OUR PROPERTY
Bowie House, Auberge Resorts is an imaginative and bold new urban retreat that draws visitors to a place whose history is built on tales of frontier valor and adventure. An exciting gathering space for locals and visitors alike, the four-story, 106-room boutique hotel will feature 88 rooms and 18 suites, including a 2,250 square foot signature suite. Luxurious spaces weave together details from Western culture and style like boot jacks and hat racks with contemporary furnishings, lighting and artwork creating feelings of welcome and warmth.
A social hub for locals and visitors, Bowie House offers numerous spaces for visitors to enjoy the conviviality and camaraderie that have distinguished the location for so many years. Visitors can sip cocktails in the library lounge, visit the signature restaurant with views of the enchanting outdoor terraces or relax in cabanas on the second story outdoor infinity pool overlooking a peaceful garden oasis.
ROLE SUMMARY
Join our team as a Concierge Supervisor and become one of the authors of our story. As a Concierge Supervisor, you will be responsible for the overall organization and operation of the Concierge staff, ensuring that they handle all guests and employees in a personal, individual and professional manner, in person as well as over the phone.
KEY RESPONSIBILITIES
Maintain complete knowledge at all times of
All hotel features, services and hours of operation
All room rates, special packages and promotions
Daily house count and expected arrivals/departures
Room availability status for any given day
Scheduled daily group activities
Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
Review arrivals prior to approaching the desk and be familiar with all guests, special requirements and potential problems.
Meet with departing team members to ensure follow through.
Ensure that all guests receive personal, individual and professional treatment.
Set up, maintain and constantly update a database to provide guests with information, descriptions, directions and reservations for all hotel services, local restaurants, activities, travel arrangements and other points of interest.
Set up a workstation with necessary supplies; maintain cleanliness throughout the shift.
Answer department telephones within three rings, using correct greeting and telephone etiquette.
Accommodate all requests for information in a congenial, professional, manner.
Work closely with the front office and other guest relations departments on special requests and amenities.
Coordinate guest history with front office, reservations, housekeeping and room service.
Coordinate special attention for special occasions such as birthdays, anniversaries and special events.
Maintain updated knowledge of the area, its facilities and points of interest.
Develop and maintain good relationships with peers in local restaurants and other attractions.
Handle guest complaints and problems immediately, ensuring guest satisfaction. Notify department/personnel designated for resolving the situation.
Work with Guest Services Manager to select and monitor outside vendors used to fulfil guest requests.
Accurately input guest data into guest history.
Work with Guest Services Manager to supervise and develop Concierge staff to ensure guest satisfaction with concierge services.
Assist in front office operations as needed.
Communicate pertinent guest information to designated departments
Maintain follow-up log for communication between concierge shifts.
Attend hotel meetings as required.
Participate in and support hotel and company efforts towards sustainability and environmental initiatives as part of the Planet Auberge program.
REQUIRED QUALIFICATIONS
3 years’ experience as Concierge or Guest Services position in luxury hotel/resort
High School graduate
Ability to satisfactorily communicate in English with guests, management, members and co-workers to their understanding
Excellent service, etiquette and protocol skills
Knowledge of the Dallas- Fort Worth area, its geography, restaurants, events, sights and other places of interest
PREFERRED QUALIFICATIONS
Experience at a luxury hospitality property
OUR STORY
At Auberge, we are passionate about our mission to be the best-loved manager of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people’s lives.
If you feel that our approach is aligned with your own passions and beliefs, then please share with us why you want to become part of our collection.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
Department: Operations/Operaciones
This is a non-exempt position
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