Customer Experience Field Support Lead Two Maids House Cleaning Job at Two Maids - Malvern, Malvern, PA

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  • Two Maids - Malvern
  • Malvern, PA

Job Description

Benefits:

Bonus based on performance

Flexible schedule

Training & development

Are you a hands-on leader who thrives in a fast-paced environment and knows what it takes to deliver exceptional service? Two Maids of Malvern and Two Maids of Lower Merion are looking for a Customer Experience & Field Support Lear to help grow, support, and elevate our team of Professional House Cleaners (PHCs).

This is a critical role that combines leadership, training, customer care, and operations support. You'll be part coach, part quality control, and part get-it-done specialist — helping us deliver the kind of clean our customers rave about.

What You’ll Do:

Oversee daily operations for Two Maids of Malvern and Lower Merion, both run from our Malvern office

Ensure PHCs are properly trained and consistently meet performance and quality standards

Maintain a clean, organized, and professional office environment

Perform regular in-home quality checks to ensure customer satisfaction

Step in to assist with cleans as needed

Pack and organize caddies, refill cleaning supplies, manage vacuum maintenance, and handle daily laundry duties (washing/folding rags)

Reach out to customers via phone or text for satisfaction check-ins

Proactively handle and resolve customer complaints with professionalism and care

Communicate regularly and effectively with both customers and team members

What We’re Looking For:

Prior professional cleaning experience is a must

High level of professionalism, reliability, and communication skills

Ability to lead by example, stay organized, and adapt to daily challenges

Willingness to be hands-on and proactive to help our business grow

Must be available from 7:30 AM to 5:00 PM, Monday through Friday (most days end by 3–4 PM, but flexibility is needed as we grow)

A clean, reliable vehicle, valid driver’s license, and active car insurance are required

Compensation & Perks:

$17/hour base pay, plus pay for the cleans you complete.

Mileage reimbursement for travel between job sites

Performance-based bonuses

Supportive leadership, ongoing training, and growth opportunities

Job Tags

Work at office, Flexible hours, Monday to Friday,

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