Benefits:
Life Insurance
IRA Matching
Dental insurance
Health insurance
Paid time off
Job description
· Provide excellent and timely customer service, and proactively inform clients of the status of shipments.
· Adhere to any CBP CFR 19 Regulations.
· Work with other Internal departments to ensure our customers’ needs are met on deliveries and warehousing.
· Work with sales staff to ensure we generate new business and ensure customer satisfaction.
· Respond promptly to emails.
· Enter data into the correct program accurately and efficiently.
· Verify data entered is correct before transmitting.
· Strong emphasis on teamwork and professional/respectful communications with teammates and customers.
Qualifications
· 2+ years of Customs Brokerage Experience
· Currently hold an active license as a CBP Broker
· Knowledge and understanding of and experience with CFR 19 US Customs Regulations and the USHTS processes including the following:
o Proper Classification
o Exam Coordination – CES, CBP, Nationwide & Local Terminals
o ADD / CVD
o Other PGA requirements – FDA, DOT, EPA, USDA & others
· Knowledge of International Trade
· Experience coordinating recovery and delivery of goods to end users
· Demonstrable Customer Service Experience
· Great written and verbal communicator
· Intermediate Computer skills – Able to use Word, Excel, Outlook, online portals, etc.
o Able to learn new programs, or have experience in Magaya/ACELYNK
· Detail-oriented, organized and have the ability to effectively manage multiple priorities.
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