Job Description

** Experienced Claims Level II Adjuster**

**Job Category****:** Claims **Requisition Number****:** CLAIM001352 Showing 1 location **Job Details**

**Description**

**About Our Claims Level II Associates:**

Level II Claims Adjusters at Elephant are our mid to senior level claims adjusters, making this role perfect for individuals with basic claims handling experience who want to take on more responsibilities. They investigate more complex situations in which it not as clear who is responsible and if there is applicable coverage. They are responsible for providing outstanding customer service to our customers by keeping them informed of the claims process every step of the way. They are also responsible for negotiating claims with those involved in an accident, other insurance companies, and at times with attorneys. **Texas residency is required.**

*In light of the continuing developments connected to the COVID-19 pandemic, Elephant Insurance is enacting measures to contribute to the global effort to combat the spread of the virus. The majority of Elephant Insurance employees have temporarily moved to work at home to comply with the CDC guidelines for social distancing. When Elephant Insurance returns to normal operations, it is expected that we will work in a hybrid model that includes time working from home and from our onsite work location.*

*To ensure productivity in a home environment, applicants must meet the space and technology requirements outlined below.*

***Work at Home Requirements:***

* *A dedicated workspace that is free from background noise and distractions of any kind during business hours.*

* *A reliable high-speed broadband Internet service provider with a connection speed of at least 5 megabytes. A speed test will be required.*

* *Ability for Ethernet cable to be physically connected to carrier by the router or modem.*

**Job Responsibilities:**

* Processes automobile insurance claims by doing the following:

+ Collects statements from each party.

+ Assesses liability and notifies each party of liability.

+ Settles coverage issues.

+ Researches previous claims and accidents

+ Requests police reports and evidence such as video or witness accounts

+ Provides superior customer service when assisting customers with questions regarding their claims.

+ Sets up estimates for inspection and in some cases issues payments.

* Works closely with beginner level claims associates to assist with complex claims and training.

* Handles PIP/ Medpay claims by doing the following:

+ Gathers information regarding injuries, treatment, and loss of income

* Receives, reviews, and issues payments for medical expenses or loss of income

**Required Qualifications:**

* 1 or more years of Auto Claims handling experience

* High school diploma or equivalent

* Basic computer and typing skills

* Basic math skills

* Ability to multi-task and work efficiently

* Time management and organizational skills

* Demonstrated ability to resolve conflicts

* Strong interpersonal and written communication skills

* Attention to detail and analytical skills

* Talent for investigation and research

* Positive attitude and willingness to adapt

* Must be a resident of Texas

**Preferred Qualifications:**

* College degree

* Experience with Microsoft programs such as Word, Outlook, and Excel

Elephant Insurance Service LLC is an equal opportunity employer. No agencies please.

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