Job Description

Why Casca?

Casca is building AGI for banking. Were replacing decades-old legacy systems with AI-native technology that automates 90% of the manual work humans once had to do. We were founded by a world-class team of banking & AI experts from Stanford, MIT, and Y Combinator. We like to winand we know that the only thing standing between us and the title is our own ability to improve every day.

The Mission

Casca was founded by a team of Banking IT experts and AI researchers from Stanford University, Georgia Tech, and Goldman Sachs who believe that the future of banking is AI-native. Backed by Canapi, Y Combinator and top 100 US Banks, we're revolutionizing the $7T lending industry through GenAI systems - killing traditional lending software as we know it.

As Founding Technical Account Manager at Casca, you'll build our customer success function from the ground up while ensuring financial institutions successfully adopt our platform. You'll define onboarding processes, lead implementations, establish troubleshooting protocols, and become the trusted technical voice that sets the standard for client relationships as we scale.

What youll do:

As our Founding Technical Account Manager , youll:

• Support our customers post-salegetting them live, trained, and scaling confidently on the Casca platform

• Own technical implementationsfrom onboarding to troubleshooting to long-term adoption

• Be the expertunderstand how each customers workflow maps to our platform and help them get the most out of it

• Solve problemswork cross-functionally with product, engineering, and support to resolve issues quickly and keep customers happy

• Track customer healthproactively identify blockers, risks, or opportunities based on usage data

• Build trustserve as the technical voice customers rely on when things get complicated

What youll bring:

• 13 years in a technical support, implementation, or customer success role

• Strong communication skillsyou can explain complex systems without losing the room

• High EQyou know how to empathize, de-escalate, and drive toward outcomes

• Fast learning curveyoure comfortable working with new tools and APIs

• Resourceful mindsetyou dont wait to be told what to do next

• Drive to winyou bring urgency, ownership, and pride to the work

Bonus points:

• Experience with B2B SaaS, fintech, or enterprise onboarding

• Exposure to the banking or small business lending space

• Light SQL, Postman, or API experience

• Youve created technical documentation or training resources before

• Youve worked with CS, product, or engineering teams in a fast-moving org

What you'll get:

• A seat on the rocket ship with massive potential

• Competitive salary and full benefits

• Visa sponsorship

As an early-stage company building at the frontier of AI, we work with high intensity and commitment. While schedules can vary by role/team, many weeks will demand extra focus, flexibility and time particularly during major launches and high impact sprints. We're seeking those who are aligned to and able to commit to that expectation which includes 5 days per week in our San Francisco Office.

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