Job Description

Join to apply for the Manager, Trust & Safety Communications role at DoorDash About The Team The Communications team tells the story of how DoorDash empowers local economies by connecting customers to the best of their communities. The team is collaborative, with partners across the organization. A roll-up-your-sleeves attitude, meticulous attention to detail, and out-of-the-box thinking, coupled with a true team spirit and the ability to juggle projects and priorities, make this group effective. A role on this team requires expertise in media relations, policy communications, and issues management. About The Role As the Manager of Trust & Safety Communications, you’ll lead proactive storytelling and rapid response around important and challenging issues at DoorDash. From highlighting our ongoing safety efforts to managing high-stakes media inquiries, this role sits at the intersection of narrative building and issues management. You’ll partner closely with teams across Trust & Safety, Product, Strategy & Operations, Marketing, Policy, Legal, and Engineering to shape and share our safety story, while driving core reactive strategies across earned, owned, and social channels. If you’re a strategic thinker and problem solver who thrives in fast-paced environments, this role is for you. Your day to day might look like… Developing and executing a communications strategy to launch a suite of new products aimed at making dashing safer Managing responses to media inquiries about trust and safety incidents, including escalating and investigating with cross-functional partners Researching and establishing brand new partnerships with relevant safety organizations to help tell better stories at the local level Closely monitoring conversations about the DoorDash brand on social platforms and escalating if something starts to go viral Brainstorming creative responses to issues and crises across social and earned media platforms We’re Excited About You Because… You have 6+ years' experience in trust and safety communications, crisis management or public affairs. You have experience working in fast-paced, fluid environments, preferably in the tech space and related issues. You have a deep understanding of the media and what makes a story, and a proven ability to manage journalists and shape stories. You are digital and social-savvy, with experience managing crises on social media. You are a strong writer who can distill complex issues into clear, easy-to-understand messages. You have excellent people and project management skills, with the ability to lead multiple time-sensitive projects under tight deadlines. You’re a self-starter, intrinsically motivated, detail-oriented, and a good teammate. You take your work, but not yourself, seriously—and maintain a good sense of humor about both. Compensation & Benefits The starting pay ranges for this role are determined based on job-related factors including skills, experience, qualifications, location, and market conditions. Base salary is localized by work location. This role may include opportunities for equity grants. DoorDash offers a comprehensive benefits package including health, dental, vision, paid time off, paid parental leave, and other wellness and family-forming programs. See the careers page for more details. Equality, Diversity & Inclusion DoorDash is committed to growing and empowering a more inclusive community. We hire and cultivate diverse teams and believe true innovation happens when everyone has a seat at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: No employee or applicant will face discrimination or harassment on protected characteristics. We value a diverse workforce and strongly encourage people from all backgrounds to apply. We will consider qualified applicants in accordance with applicable laws and regulations. If you need accommodations, please inform your recruiting contact upon initial connection. Job Details Seniority level: Mid-Senior level Employment type: Part-time Job function: Management and Manufacturing Industries: Software Development #J-18808-Ljbffr DoorDash

Job Tags

Similar Jobs