Job Description

Provide technical expertise in analyzing, designing, implementing, and maintaining applications in support of Netsmart's operational needs

*** This position is not available for visa sponsorship.

This position is not eligible for relocation assistance.

Responsibilities

• Analyze and document current business processes to identify opportunities for automation and improvement.
• Meet with stakeholders to understand business problems, regulatory requirements, and operational processes to identify candidates for implementing automated processing.
• Gather, validate, and prioritize requirements from stakeholders to ensure alignment with business objectives and RPA capabilities.
• Design optimized workflows and process maps for automation, collaborating closely with technical teams and business users.
• Create clear and comprehensive PDD documentation containing process definitions and requirements specifications, and user guides to support RPA initiatives.
• Support user acceptance testing (UAT) and validate automated workflows to ensure compliance and functionality.
• Ensure RPA solutions adhere to organizational standards, security protocols, and regulatory requirements
• Facilitate change management by communicating process changes, training users, and ensuring successful adoption of automated solutions.

Qualifications
Required

• Bachelor's degree or equivalent professional experience
• Minimum of 2+ years of hands-on experience working with automation technologies, including Robotic Process Automation (RPA) platforms such as UiPath, Automation Anywhere, or Blue Prism
• Demonstrated ability to perform requirements gathering, process analysis, solution design, development, testing, deployment, and ongoing support
• Ability to perform process evaluations by breaking complex processes into component steps, identify dependencies, evaluate process ineifficiencies, and propose process redesign and optimization.
• Excellent communication skills including oral, written, presentations, and data visualization
• Collaborating with cross-functional team members and other departments across the organization
• Proficient in developing and maintaining end-user documentation for automated processes and solutions
• Experience in designing, executing, and troubleshooting test cases for automated workflows
• Skilled in leveraging reporting tools and techniques to monitor automation performance and outcomes across multiple systems
• Ability and willingness to work in a multi-platform environment and adapt to new automation technologies
• Familiarity with agile project methodology.
• Strong working knowledge of MS Office Suite (Excel, Word, PowerPoint)

Preferred

• Working knowledge of SQL, XML/XLST, and Web services (SOAP, REST)
• Experience in workflow process design
• UiPath Automation Business Analyst Certification

Expectations

This position may require availability outside of standard business hours as part of a rotational on-call schedule.

*** This position is not available for visa sponsorship.

This position is not eligible for relocation assistance.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.

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